Refund policy

Return & Refund Policy

We want you to love your Luminosa Living purchase. If there is an issue with your order, please contact us at melinda.benvenuti@luminosaliving.com so we can help.

Returns

We accept return requests within 14 days of delivery for eligible items.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. Candles must be unburned, wax melts must be unused, and diffusers must be unopened and unused.

To request a return, contact us at melinda.benvenuti@luminosaliving.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at melinda.benvenuti@luminosaliving.com.

Please include your order number and clear photographs of the item, packaging, and shipping box so we can evaluate the issue.

If your claim is approved, we will work with you to provide an appropriate replacement or refund at no additional cost.

Natural Product Variations

Many Luminosa Living products are handcrafted in small batches. Slight variations in appearance, color, texture, wax surface, or finish may naturally occur and do not necessarily indicate a defective product.

Natural wax products may also experience cosmetic changes due to temperature fluctuations during shipping or storage. These variations generally do not affect product performance.

Non-Returnable Items

We cannot accept returns of:

• Burned or used candles
• Used wax melts
• Opened or used diffusers
• Items that are not in their original condition or packaging
• Gift cards
• Final-sale items, if applicable

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will make every effort to accommodate your request, but orders that have already been processed or shipped cannot be canceled or modified.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping charges are non-refundable unless the return is due to an error by Luminosa Living or an approved damaged or defective item.

Contact Us

For questions regarding returns, refunds, damaged orders, or cancellations, please contact:

Luminosa Living
melinda.benvenuti@luminosaliving.com