Shipping policy

SHIPPING POLICY

PROCESSING TIMES

All Luminosa Living orders are carefully prepared and packaged before shipment. Please allow up to 2 business days for order processing unless otherwise noted. Business days do not include weekends or holidays.

During launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

SHIPPING & DELIVERY

Shipping rates and available delivery options are calculated and displayed at checkout. Estimated delivery dates include our standard processing time and the estimated carrier transit time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Delivery dates shown at checkout are estimates and are not guaranteed.

Luminosa Living is not responsible for carrier delays caused by weather, service disruptions, holidays, or other circumstances outside of our control.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@luminosaliving.com. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit beyond the expected delivery timeframe, please contact the shipping carrier for the most current information.

If your package is marked as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the carrier.

If you still need assistance, contact us at support@luminosaliving.com, and we will do our best to help you determine the appropriate next steps.

DAMAGED ORDERS

We take care to package our products securely for shipment. If your order arrives damaged or broken, please contact us at support@luminosaliving.com within 48 hours of delivery.

Please include your order number and clear photographs of the damaged product and shipping packaging. We will review the damage and work with you toward an appropriate resolution, which may include a replacement or refund when applicable.

For your safety, please use caution when handling packages containing broken glass and do not use a damaged candle vessel.

MELTING & HEAT EXPOSURE

Candles and wax melts are temperature-sensitive products. During warmer months, products may soften or melt while in transit. We take reasonable care when preparing orders for shipment; however, we cannot control the temperatures packages may experience after leaving our possession.

If your order arrives with significant heat-related damage, please contact us at support@luminosaliving.com within 48 hours of delivery with your order number and photographs so we can review the issue.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us at support@luminosaliving.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.

CONTACT US

For questions regarding shipping or delivery, please contact:

Luminosa Living
Email: support@luminosaliving.com